Support

Common questions

Where is my data stored?
On your device by default. If you enable Sync with iCloud, records also sync to your private iCloud database.

I turned on iCloud and my entries looked wrong.
Quit the app completely and reopen it once after changing the sync setting. On-device and iCloud records are merged; local entries should not be discarded.

How do I back up?
In the app, use Settings to export a JSON backup or CSV. Store the file somewhere safe.

Siri / Watch / widgets
These use Apple system features on your devices. Make sure Renal Tracker is installed on the paired iPhone, and that the Watch app is installed from the Watch app or Xcode/TestFlight build you are using.

Is this medical advice?
No. Use plan values from your care team. Renal Tracker is a personal record-keeping aid.

Contact support

Email arcana-slicers-0n@icloud.com with:

• Your device model and iOS version
• What you were trying to do
• Whether iCloud sync is on

Do not include clinical documents or unnecessary personal health details in email unless needed to diagnose a bug.